Refund policy
Magpie Retailers Shipping & Returns Policy
We value our retail partners and aim to make sure your orders arrive on time and in good condition. The policies below outline what to expect if something goes wrong in transit or with your order. While we can’t predict every hiccup, these guidelines help us sort things out quickly and keep things running smoothly on both sides.
While we make every effort to resolve issues quickly and fairly, please note:
• All claims are subject to review and investigation.
• Additional charges may apply to replacement orders depending on the findings.
• Returns and refunds are evaluated on a case-by-case basis.
For support or to initiate a claim, please fill out this form with the required documentation. We appreciate your cooperation and partnership.
Lost in Transit
An order is considered Lost in Transit when it is marked as fulfilled in Shopify, but—for one reason or another—never made it to its final destination. In other words, it got stuck somewhere along the way, was misdelivered by the carrier, or simply vanished into the mysterious void of the shipping network. Whatever the case, we’ll work with you (and the courier, if needed) to figure out what happened and what steps come next.
• If the order was correctly addressed to your registered business address and tracking shows it was Delivered, we will initiate a joint investigation with you and USPS.
• If an order has shipped but was not marked as Delivered and shows no tracking activity for 14 days, we will file a claim with USPS and begin an investigation.
• If an incorrect or non-business address is provided and tracking shows the package was delivered, we will not provide a replacement.
Damaged or Defective Items
We get it—shipping can be rough sometimes. Damaged or Defective Items refers to products that show up with significant damage that makes them unsellable (think major dents, deep scratches, or anything clearly banged up). If that happens, send us photos of the box and the affected items within 2 business days so we can take a look.
Minor wear (like small dings or surface marks) might not qualify for a full replacement, but could be eligible for a partial refund—we’ll review the photos and let you know the best way forward.
To file a damaged or defective claim, you must provide the following within 2 business days of delivery:
• A clear image of the exterior shipping box with the shipping label visible.
• Individual images of each damaged item.
Late submissions or incomplete documentation may result in denial of the claim.
Missing or Incorrect Items
We know that sometimes errors occur when an order is packed; Missing or Incorrect Items cover any order where something you received doesn’t match what you were supposed to get—maybe an item is missing entirely, or something was packed incorrectly. Either way, we’ll need a quick heads-up and a photo of everything you received so we can sort it out and make things right.
If your order is incomplete or incorrect, please submit the following within 2 business days of delivery:
• A photo showing all items received in the shipment.
• A list of what you ordered and what is missing/extra
Late submissions or incomplete documentation may result in denial of the claim.